Dannie Dee
Worst pub we have ever been to! Absolutely CRAP customer service. The lad behind the bar clearly doesn't have a clue what he's doing. If it wasn't bad enough that we got awful service when visiting, I previously called the pub and he answers the phone with a poor attitude. Which yet again, his custo read moreWorst pub we have ever been to! Absolutely CRAP customer service. The lad behind the bar clearly doesn't have a clue what he's doing. If it wasn't bad enough that we got awful service when visiting, I previously called the pub and he answers the phone with a poor attitude. Which yet again, his customer service is awful. I think management really need to look into their staffing because its a complete shambles. We rang up Saturday (this person was fairly helpful, but may have ...wasted our time as they confirmed something that clearly wasn't going to be shown) I wanted to confirm what football was going to be shown and asked them if a particular game was going to be shown. Which they confirmed it would be, then we attended Sunday to watch the game, for it to not even be on any of the screens. At that point we bought 2 drinks and asked if they were going to put it on. The useless lad behind the bar said he would deal with it, we asked him around 3 times. Which he never bothered to do anything about and once he has finished serving at the bar headed over to sit at a customer table doing no work, and nothing in relation to what we had requested. We ended up leaving the awful pub, also leaving two FULL drinks behind because its was that poor in there. I also rang the pub Monday morning to speak to a manager, the person who served us answered the phone and merely answered the saying 'Hello' no introduction, no mention of the pub itself just a mumbled 'hello' I asked to speak to manager they then said 'shes not here' and I said can you tell me when she will be in, their response a blunt 'no' not no shes not in, she will be back tomorrow can i take a message 'blah blah' Luckily before the call ended, he took my details. (well he said that he took my details) but still till right now, no manager has called me. Either clearly didn't pass my message on, or management are just as poor as the staff they employ. Absolutely shocking customer service, I wouldn't be surprised if you lose customers if that's the way staff speak and deal with people. I can tell you now I will not be returning to this shambles of an establishment, waste of time and money.