Ordered “The Man Vs Mulberry” challenge burger,for £25, with the promise of a t-shirt if the meal was finished within an hour. Polished it off within 29 mins, only to be told there were no t-shirts. The bar staff then took all my details, promising that a t-shirt would be sent in the post. My frie read moreOrdered “The Man Vs Mulberry” challenge burger,for £25, with the promise of a t-shirt if the meal was finished within an hour. Polished it off within 29 mins, only to be told there were no t-shirts. The bar staff then took all my details, promising that a t-shirt would be sent in the post. My friend tried to complain, but was told there were no managers to take the complaint. An hour later, a mousy fellow asked me to put my tiny well behaved dog on a lead, despite her literally not moving from her sleeping spot for 4 hours. He revealed he was the duty manager. When presented with the facts of the burger debacle, he claimed that the “Man Vs Mulberry” challenge was no longer running. Then why had we paid £50 for food that was far too much to even enjoy, despite there being no prize offering? At no point during ordering were we told the challenge was no longer running. When confronted with these facts, he then refused to offer any kind of compensation, despite the fact that we would have just ordered a normal sized burger had there not been an offer of a prize. Upon our request of details of his manager (the owner I believe), he threatened to call the police on us, despite us making reasonable complaints regarding the mis-selling of their burger. An absolute weasel, unable to back up his own menu, defend his staff, communicate to his superior, or deal with the situation at hand. I’m sure the police have more important things to do on a Sunday evening than deal with a simple case of false advertising by a pub staffed by students. Also, both other orders by the party were incorrect.
