I visited the Hard Rock tonight with a work colleague and even though it was rammed because of a nearby concert, we were seated after about 10 minutes. We had drinks and then ordered our food, after about 10 minutes the manager came to me apologised and explained that she wasn't happy with the way m read moreI visited the Hard Rock tonight with a work colleague and even though it was rammed because of a nearby concert, we were seated after about 10 minutes. We had drinks and then ordered our food, after about 10 minutes the manager came to me apologised and explained that she wasn't happy with the way my Steak had been prepared so if I was willing to wait she would adjust the bill accordingly. It wasn't really necessary because the food was excellent! But the reason I write this review is because the manager's handling of the situation was excellent. The Hard Rock Cafe should be thoroughly proud of her and she is a true credit to the restaurant business!